Terms of Service

Welcome to Simora. By accessing or using our website and services, you agree to be bound by these Terms of Service. Please read them carefully.

1. Acceptance of Terms

By accessing or using Simora's website, mobile applications, or any of our services (collectively, the "Services"), you agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree with any of these terms, you are prohibited from using our Services.

2. Description of Services

Simora provides electronic SIM (eSIM) services that allow users to connect to mobile networks in various countries without the need for physical SIM cards. Our Services include:

• eSIM profiles for data connectivity
• Account management tools
• Customer support services
• Related mobile applications and website features

3. Eligibility

To use our Services, you must be at least 16 years old and have the legal capacity to enter into a binding agreement. By using our Services, you represent and warrant that you meet these requirements.

4. Account Registration

To access certain features of our Services, you may be required to create an account. You agree to:

• Provide accurate, current, and complete information
• Maintain and promptly update your account information
• Keep your password secure and confidential
• Accept responsibility for all activities under your account
• Notify us immediately of any unauthorized use

5. eSIM Services

Device Compatibility

Our eSIM services require a compatible device. It is your responsibility to verify that your device supports eSIM technology and is carrier-unlocked before making a purchase.

Service Availability

Coverage and service quality may vary depending on location, network conditions, and other factors outside our control. We do not guarantee uninterrupted or error-free service.

Fair Usage

Our data plans are subject to fair usage policies. Excessive usage that negatively impacts network performance or other users may result in service throttling or termination.

6. Payment and Refunds

All prices are listed in the currency specified at checkout and are subject to change. Payment is due at the time of purchase. Due to the digital nature of eSIM products, refunds are generally not available once an eSIM has been activated. Please review our refund policy for specific circumstances.

7. Prohibited Uses

You agree not to use our Services to:

• Violate any applicable laws or regulations
• Infringe upon the rights of others
• Transmit harmful, offensive, or illegal content
• Attempt to gain unauthorized access to our systems
• Interfere with or disrupt our Services
• Resell or redistribute our Services without authorization
• Use our Services for any fraudulent purpose

8. Intellectual Property

All content, trademarks, logos, and intellectual property displayed on our website and Services are owned by Simora or our licensors. You may not use, reproduce, or distribute any content without our prior written permission.

9. Limitation of Liability

To the maximum extent permitted by law, Simora shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses.

10. Disclaimer of Warranties

Our Services are provided "as is" and "as available" without warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

11. Indemnification

You agree to indemnify, defend, and hold harmless Simora and its officers, directors, employees, and agents from any claims, liabilities, damages, losses, or expenses arising from your use of our Services or violation of these Terms.

12. Modifications to Terms

We reserve the right to modify these Terms at any time. We will provide notice of significant changes by posting the updated Terms on our website with a new effective date. Your continued use of our Services after such changes constitutes acceptance of the modified Terms.

13. Termination

We may terminate or suspend your access to our Services immediately, without prior notice or liability, for any reason, including breach of these Terms. Upon termination, your right to use our Services will cease immediately.

14. Governing Law

These Terms shall be governed by and construed in accordance with applicable laws, without regard to conflict of law principles.

15. Contact Information

If you have any questions about these Terms of Service, please contact us at hello@simora.io.